Show All Answers

1. Need to report water coming up in the roadway or other water emergency?

Emergency water calls are answered 24 hours a day by calling 516-794-8181.

2. How do I report a leaking water meter?

Emergency water calls are answered 24 hours a day by calling 516-794-8181.

3. How can I pay my bill online?

View Online Bill Pay for the Town of Hempstead

4. Buying or selling a home? Need to schedule a final reading?

Call customer support at 516-296-7249 for further information.

5. How do I establish a new account?

Call customer support at 516-296-7249 for further information.

View Water Service Application Card (PDF)

6. How is my water rate calculated?

View how your water rate is calculated online

7. Need help paying your water bill due to COVID-19?

View COVID-19 Payment Deferral Application (PDF)

8. Disconnecting or upgrading your water service? Doing renovations to your home in excess of 50%?

View the Water Service Permit (PDF) for further information.

9. Need information on backflow devices?

You can reach our backflow customer service desk at 516-296-7248 Monday through Friday from 7:30 am to 3:30 pm.

• For backflow device installations and requirements view the Backflow Device Installations and Requirements (PDF).
• Applying for backflow prevention (new) device approval view the Approval of Backflow Prevention Devices (PDF).
• Learn more about approved backflow device testers and view Approved Backflow Device Testers (PDF).

10. How do I find out what’s in my water?

Learn what is in your water by visiting the Drinking Water Quality Reports page.

11. Where do I find more information about contaminants?

Find more information about contaminants on the Emerging Contaminant Information page.

12. Interested in a water conservation kit for your home or business?

Water conservation kits can be picked up in person at the customer service desk located at the Water Department Office.

View Water Department Staff Directory