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Civil Service Commission

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1. How do I apply for an examination?

In order to apply for an examination, you must submit a completed application, the examination fee, and supporting documentation to our Office by the application deadline specified in the Examination Announcement.

Applications 

Applications may be picked up at our office, Monday through Friday, from 9:00 am to 4:45 pm or a writable PDF version is available here.  If you choose to download and complete the PDF version, you must print the completed application and submit a hard copy to our Office  following the instructions below.  To obtain an application by mail, send in a self-addressed, stamped Number 10 envelope with two first-class stamps and the title of the examination clearly written on the back flap of the envelope. This envelope must be received at least five days before the filing deadline.

Examination Fee

There is a $40 non-refundable examination fee.  Payment is accepted by credit card, certified bank check or money order made payable to:   TOWN OF HEMPSTEAD.  If payment is made by credit card, the transaction must be completed in person and a non-refundable transaction fee will apply.   NO CASH OR PERSONAL CHECKS WILL BE ACCEPTED.  The fee must be submitted for each separately numbered examination for which you apply. However, the fee may be waived if you are a Town of Hempstead resident who is unemployed and primarily responsible for the support of a household, or are receiving public assistance.

Submitting the Application

Applications and the accompanying fee payment and documentation must be submitted in person to this Office on or before the last date of filing (application deadline) or sent by mail with the date of the postmark on or before application deadline.  Applications submitted or postmarked after the deadline will not be accepted. If you choose to download and complete the PDF version of the application, it  must be printed and a hard copy must be submitted to this Office by the application deadline. 

2. How do I apply for a fee waiver?

Fees shall be waived for candidates who certify to this commission that they are unemployed and primarily responsible for the support of a household or receiving public assistance. Please obtain the "Application Fee Waiver Request and Certification Form" from this office. Amendment §50.5(b) of the New York State Civil Service Law requires municipal commissions to waive application fees for candidates who meet this criteria. All claims for application fee waiver are subject to verification and must be submitted with your application by the close of business on the application deadline as stated on the examination announcement.

3. Will my application processing fee be refunded if my examination application is disapproved?

No. The application processing fee cannot be refunded.

4. Do I have to be a Town of Hempstead resident to apply for the examination?

Yes, to fulfill the standard residency requirement, each candidate for an open competitive examination must have been a bona fide resident and dweller of the Town of Hempstead for at least four months immediately preceding the advertised date of examination. All applications must be submitted with a copy of your New York State Driver's License or Identification Card issued by the New York State Department of Motor Vehicles (or other proof of residency).

5. How do I know if I am qualified to take an exam? What happens if I am disqualified?

The minimum qualifications for each examination are stated in the examination announcement. You are strongly encouraged to review these qualifications, prior to submitting your application, to determine if you meet them. Failure to meet these qualifications at the time of examination will result in the disqualification of your application. Applications submitted without proper payment submitted incompletely, or without the required documentation, certificates, licenses, diplomas, and/or transcripts, and forms may also be disqualified.

The application fee is non-refundable even if you are disqualified from taking an examination. However, if your application is rejected, you will be notified as to the reason and can appeal the decision by contacting this office.

6. What should I submit as proof if the examination requires a high school diploma/equivalency or education beyond high school?

If graduation from high school or possession of a high school equivalency diploma is required for eligibility, you must submit a copy of your high school diploma or high school equivalency diploma with your application. If education beyond high school is required for eligibility, official college transcript/s must be forwarded directly to this commission from your college or university. Note: We retain a copy on file of all submitted high school diplomas and official college transcripts; therefore, if you have the appropriate necessary documents already on file with us, let us know by making a notation (Question Number 14) on your application.

7. When will I receive my admittance notice?

The notice of admittance, informing the candidate of the location and time of the examination, is mailed to approved candidates one week prior to the examination. If the notice is not received by the Wednesday before the examination, you should call 489-5000 ext. 3389 for information.

8. Where are the examinations held?

The site and scheduled time for your particular examination will be printed on your admittance notice. You will also be given a list of what you should bring (photo ID, Number 2 pencils, calculator, etc.), as supplies are not provided.

9. What if I am signed up to take multiple examinations from different municipalities on the same day?

If you have applied for a Town of Hempstead examination and another examination with a different municipality (New York State, county, town, etc.) please notate this on your application (Question Number 5) or call 516-489-5000, ext. 3389. No later than three weeks before the exam date for arrangements to take all the exams at one site.

10. How do I request special arrangements for an examination?

A written request for special arrangements must be made to this office at the time of applying for the examination. You must clearly state the type of special arrangement that is needed, as well as provide official documentation as to why the special arrangements are necessary.

11. Are there study guides available for the examinations?

If study guides are available online from NYS Civil Service, it will be stated on the examination announcement. Otherwise, it is the responsibility of the candidate to find his/her own study material. The subjects of the examination are also stated on the announcement.

12. What happens after I take the examination?

In approximately six months, you will receive your grade and your list position in the mail. 

13. What happens if I move to a new address?

It is your responsibility to notify this office in writing of any change of address. Please do not assume that your mail will be forwarded in sufficient time to respond to any notice or request for a position.

14. How do I claim Veterans Credits for military service on an examination?

To claim veteran credits on an examination/s, an applicant must have served in the United States Armed Forces at any time during the following dates:

• World War II - December 7, 1941 - December 31, 1946
• Korean Conflict - June 27, 1950 - January 31, 1955
• Vietnam Conflict - February 28, 1961, to and including May 7, 1975
• Lebanon - June 1, 1983, to and including December 1, 1987
• Grenada - October 23, 1983, to and including November 21, 1983
• Panama - December 20, 1989, to and including January 31, 1990
• Persian Gulf - August 2, 1990, to the end of such hostilities (not yet determined)

Credit for Lebanon, Grenada, and Panama will be limited to those who received the Armed Forces Expeditionary Medal, the Navy Expeditionary Medal or the Marine Corps Expeditionary Medal. The DD-214 Form that has always been required to verify military service should also contain verification of possession of expeditionary medals for Lebanon, Grenada or Panama.

A disabled or non-disabled veteran who wishes to establish eligibility for additional credits MUST claim these credits with the filing of the application. The necessary forms are available in our Office. Non-disabled veterans will be awarded 5.0 points. Disabled veterans will be awarded 10.0 points. Disabled veterans must have a minimum of a 10% disability that can be verified by the Veteran's Administration. Promotional examination candidates will be awarded 2.5 credits for non-disabled veterans and 5.0 credits for disabled veterans. You will be allowed the option of waiving these credits after the completion of the examination or after the eligible list for the examination is established. Veteran Credits will be awarded only to passing candidates.

Note: If this commission is not in receipt of the necessary documentation, once the eligible list is established, you will not be granted veterans credits.

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1. How do I pay my city water bill?

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Lacrosse Academy

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1. Does my child have to be a Town of Hempstead resident to participate in the Lacrosse Academy?

Yes, all players who attend the Lacrosse Academy must be residents of the Town of Hempstead.

2. Does the Town of Hempstead provide any equipment?

No, all participants are required to bring his/her own lacrosse equipment. The lacrosse academy does not carry spare equipment. Each player will receive a scrimmage jersey, compliments of the Lacrosse Academy.

3. What equipment is needed for boys and girls to participate in the program?

Required Equipment for Boys: Stick, helmet, mouthpiece, shoulder pads, elbow pads, athletic supporter, cleats, and gloves. In addition, goalies need to wear a chest protector.

Required Equipment for Girls: Goggles, mouthpiece, cleats, and stick. A chest protector is mandatory for goalies.

4. Does the Lacrosse Academy teach beginners in the program?

Yes, we welcome all experience levels, especially beginners.

5. Does the Academy provide goalie instruction?

Yes. The academy provides quality instruction for all positions, including goalie.

6. Does the academy conduct its sessions rain or shine?

Yes, we do play in the rain, but not in dangerous weather conditions, such as thunder and lightning. The academy uses the NCAA guidelines in determining when to resume instruction (30 minutes after the last lightning strike).

7. How will I be informed of any schedule changes due to weather?

Notices will be posted on the Parks Announcements web page and parents will be notified via email.

8. Can my child participate in more than one week of the Academy?

Yes, all participants may sign up for multiple weeks of the Lacrosse Academy.

9. How old do the participants have to be in order to attend the Lacrosse Academy? Is there an age limit for participation?

Children ages 5 to 13 may participate in the Lacrosse Academy.  Groups are usually split as followed: 5 to 6; 7 to 8; 9 to 10; 11 to 13.

10. Do the boys and girls play together?

No, the boys and girls will be practicing on separate fields with different instructors. The clinics are offered during the same time frames, but the boys and girls will be separated for instruction.

11. How are the players grouped together?

The young athletes are grouped by age, and within their age groups, they are grouped by ability level. The players are evaluated by the Lacrosse Academy staff on the first day of the week and are continuously evaluated throughout the week. The goal of the Academy is for every young lacrosse player to get the most out of their experience.

12. Who are the instructors who coach at the Lacrosse Academy?

The academy boasts a championship-caliber faculty, comprised of respected college and high school coaches, along with outstanding college players.

13. Do I have to attend the week-long clinics before I can sign up for the One-on-One instruction?

No, you may sign up for individual instruction without participating in the weeklong Lacrosse Academy clinics. However, if you want to become a better lacrosse player, we suggest participating in both the Academy clinics and individual instruction sessions.

14. How much does the One-on-One instruction cost?

Rates for the one-on-one training are set at $38.50 per hour with a special $99 rate for a set of three, one-hour instruction periods. Reserve a time and location (town parks only) that is convenient for you (Mondays through Fridays). Groups of 2 to 5 players will pay $27.50 per hour, per player. The hours are flexible and appointments are required in advance by calling the academy office at 516-783-3208.

15. What does it cost to participate in the Lacrosse Academy? Are there discounts for multiple-child families?

The two-hour clinics for players ages 5 and 6 are priced at $66 per child per week. The three-hour clinics are priced at $77 per youngster per week. There is a reduced rate of $55 for additional family members for both the two and three-hour clinics if scheduled for the same week.

16. Is there a refund policy if my child does not participate?

The only time the Lacrosse Academy will give a refund will be for medical reasons. If an injury occurs and there is a signed note from a medical doctor stating your child can no longer participate, a refund will be provided.

17. When are payments due and who do I pay?

Payments are due at the time you register your child. Registration is online-only, with credit or debit card, or electronic check as acceptable payments.

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Marriage

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1. Is there a waiting period?

Yes. Although the marriage license is issued immediately, the marriage ceremony may not take place within 24 hours from the exact time that the license was issued. When both applicants are 16 years of age or older, the 24-hour waiting period may be waived by an order of a Judge of the Nassau County Supreme Court or a Judge of the Nassau County Court. If either person is under 16 years of age, the order must be from a Nassau County Family Court Judge.

2. How long is the license valid?

A typical marriage license is valid for 60 days, beginning the day after it is issued. Military personnel on active duty, as well as other extreme circumstances, may qualify for an extension of time on the marriage license. Couples can acquire a waiver for the 24 hour waiting period. Please call 516-812-3014 if you have questions concerning the license.

3. Is a pre-marital physical exam required?

No premarital examination or blood test is required to obtain a marriage in New York State.

4. Where can a marriage take place?

A license issued by the Town of Hempstead Town Clerk's Office may only be used within New York State. Please note that if you intend to be married outside of New York State you should contact that state's Vital Records Office for its requirements.

5. What about the ceremony?

In-person wedding ceremonies are available at Hempstead Town Hall outside on the patio, where social distancing and other safety protocols are in place. Please call 516-812-3014 to book your wedding ceremony.

There is no particular form or ceremony required except that the parties must state in the presence of an authorized member of the clergy or public official and at least one other witness that they take one another as a married couple. There is a minimum age of 18 to be a witness.

The Town Clerk's Office has a chapel available for small wedding ceremonies. Marriage ceremonies will be officiated by a Hempstead Town Marriage Officer by appointment only on Monday, Tuesday, Wednesday, and Friday, from 10 am to 3 pm, and on Thursday, from 10 am to 5 pm. The fee for the use of the chapel is $65. The chapel can only be booked after obtaining a New York State Marriage license. If the license was not issued by the Town of Hempstead marriage department, please come into our office with the original marriage license and valid I.D. to schedule a ceremony.

6. Who can perform a marriage ceremony?

To be valid, a marriage ceremony must be performed by any of the individuals specified in Section 11 of the New York State Domestic Relations Law. These include:

• The mayor of a city or village
• The former mayor, the city clerk, or one of the deputy city clerks of a city of more than one million inhabitants
• A marriage officer appointed by the town or village board or the city common council
• A justice or judge of the following courts: the U.S. Court of appeals for the second circuit, the u.s. District courts for the northern, southern, eastern, or western districts of New York, the New York State Court of Appeals, the appellate division of the new york state supreme court, the new york state supreme court, the court of claims, the family court, a surrogates court, the civil and criminal courts of new york city (including housing judges of the civil court) and other courts of record
• A village, town, or county justice
• A member of the clergy or minister who has been officially ordained and granted authority to perform marriage ceremonies from a governing church body in accordance with the rules and regulations of the church body
• A member of the clergy or minister who is not authorized by a governing church body but who has been chosen by a spiritual group to preside over their spiritual affairs
• Other officiants as specified by section 11 of the domestic relations law

A person performing a ceremony in New York City must be registered with the City of New York in order to perform a ceremony within the New York City limits. The officiant does not have to be a resident of New York State.

Ship captains are not authorized to perform marriage ceremonies in New York State. A ship must be docked if a certified official is performing a ceremony on a boat.

View a list of Officials and Ministers who Perform Civil Marriage Ceremonies (PDF).

7. Where can I get copies of my records?

A certified copy of the marriage record may be obtained from the Town Clerk's Office. You may apply for a Marriage Transcript in person, by mail, or by fax. Payment may be made by check or money orders payable to Kate Murray, Town Clerk, or by credit card. View the procedure for requesting a Marriage Transcript online.

You may also obtain a certified copy of the marriage record from the New York State Department of Health. Call 877-854-4481 or visit their website for a fee or more information.

8. What are the age and consent requirements for minors?

Age Requirements

• If either applicant is under 17 years of age, a marriage license cannot be issued.
• If either applicant is 17 years of age, such applicant(s) must present the written consent of both parents and a Judge of the Nassau County Supreme Court or a Judge of the Nassau County Family Court.
• If both applicants are 18 years of age or older, no consents are required.

Consent Requirements

One parent alone may consent to a minor's marriage if:

• The other parent has been judged incompetent
• The other parent has been missing for one year preceding the application
• The other parent is deceased
• The parents are divorced and the consenting parent was given sole custody of the child when the divorce decree was awarded

Parents, guardians, or other people consenting to the marriage of a minor must personally appear and acknowledge or execute their consent before the town or city clerk or some other authorized official. If the notarized affidavit is made before an official outside of the State of New York, it must be accompanied by a certificate of authentication when the consent is filed in New York State.

9. What are the surname options?

Every person has the right to adopt any name by which he or she wishes to be known simply by using that name consistently and without intent to defraud. A person's last name (surname) does not automatically change upon marriage, and neither party to the marriage is required to change his or her last name. The parties need not take the same last name.

One or both parties to a marriage may elect to change the surname by which he or she wishes to be known after the marriage by entering the new name in the appropriate space provided on the marriage license. The new name must consist of one of the following options:

• The surname of the other spouse
• Any former surname of either spouse
• A name combining into a single surname all or a segment of the pre-marriage surname or any former surname of each spouse
• A combination name separated by a hyphen provided that each part of such combination surname is the pre-marriage surname, or any former surname, of each of the spouses

The use of this option will provide a record of your change of name. The marriage certificate, containing the new name, if any, is proof that the use of the new name, or the retention of the former name, is lawful. The local Social Security Administration office should be contacted so that its records and your social security identification card reflect the name change. There is no charge for this service.

Whether you decide to use or not use this option at the time of your marriage license application, you still have the right to adopt a different name through usage at some future date. However, your marriage license cannot be changed to record a surname you decide to use after your marriage.

If you plan to use your married name at work, be sure to have your Social Security records updated to reflect your change of surname, avoiding complications in payroll. It's easy and it's absolutely free. To do so contact any Social Security office. You will need documentary evidence showing both your old name and your new name.

Once you obtain a marriage license from our office, we will provide you with the paperwork required to change your name on your driver's license.

10. Where to apply for a one-day marriage officiant License?

An applicant for a one-day marriage officiant license must apply for such license in the same town or city clerk's office as the couple to be married.

11. How old does a one-day marriage officiant need to be?

A one-day marriage officiant needs to be 18 or older.

12. Where can a marriage be performed?

A one-day marriage officiant shall have the authority to solemnize a marriage anywhere in the state.

13. Does there need to be a witness for a one-day marriage officiant ceremony?

At least one witness beside the one-day marriage officiant must be present at the ceremony.

14. When does the one-day marriage officiant expire?

Such license shall only be valid for the parties to be married as stated on the application and shall expire upon the earlier of either. completion of such solemnization or the expiration of the marriage license. Once the ceremony is completed it is the responsibility of the officiant to return the completed license to the issuing office.

15. Can an out of state resident perform a ceremony in New York State under the one-day marriage officiant law?

Yes, someone from out of state can apply for a one-day marriage officiant regardless of state residence who intend to perform a marriage solemnization ceremony within New York state. Such designations shall only be issued after an applicant remits a completed application form and fee.

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Parks & Recreation - Rules & Regulations

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1. Can Non-Hempstead Town residents use Hempstead Town Park's facilities?

Town park facilities are open to Town of Hempstead residents only. The Town of Hempstead stretches from the New York City border to the Oyster Bay and North Hempstead division lines. Persons living in the city of Long Beach are not Town of Hempstead residents.

The following are exceptions:

• Guests of a Town of Hempstead resident may use Merrick Golf at a higher fee structure when accompanied by a Town of Hempstead resident.
• City of Long Beach residents may use Lido Golf at a higher fee structure.
• Town Beaches are open to non-Hempstead Town residents at a higher fee structure.

2. Who is Considered a District or Non-District Resident?

A District Resident is an individual in the Town of Hempstead who does not reside in an incorporated village or a special park district.

A Non-District Resident is an individual who resides in the Town of Hempstead within an incorporated village or in Special Park District.

Note: Persons who reside in these specific areas pay different property taxes.

All individuals in the town are members of the General Park Fund, which includes major beaches such as Town Park at Point Lookout and Forest City Park. State legislation created areas called Special Park Districts, where individuals in these areas have exclusive use of parks and pools due to a separate tax levy. A non-park district includes persons who do not live in special park districts and live in incorporated villages, which usually have their own recreation departments.

For example, a person who lives in the Incorporated Village of Valley Stream must pay a non-district rate when entering a pool, while a person living in the unincorporated community of Valley Stream is considered a district resident because they pay special taxes which go into the park district fund.

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Passport

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1. I want to apply for a passport. Do I need an appointment?

APPOINTMENTS ARE REQUIRED FOR ALL PASSPORT SERVICES. To schedule an appointment, please call the Passport Office at (516) 812-3100 or email passports@hempsteadny.gov.

2. How long is my passport valid for?

An adult passport is valid for 10 years and a child passport is valid for 5 years.

3. How long will it take to receive my passport?

Once your passport application has been completed at Hempstead Town Hall, it will be forwarded to the U.S. Department of State for processing the same day. Currently, you can expect to receive your passport within *Eight to Eleven weeks via first-class mail. *An expedited passport should be returned within Five to Seven weeks of receipt of the application (a $60 fee applies, payable by check or money order only). Please note that passport processing times at the U.S. Department of State will vary depending upon volume.

Same day Passport service is available by appointment only at the New York Passport Agency in New York City.

* Processing times are subject to change, for current processing times please refer to the U.S. Department of State website processing times.

4. What do I need to apply for a passport?

You must have a completed passport application (which must be signed in front of a passport agent), proof of identification and citizenship, social security number, and two identical 2 by 2-inch color photographs taken within the past 6 months, showing the current appearance, full face, front view with a plain white or off-white background. (See "Where can I get my passport photographs taken?") Only separate checks or money orders will be accepted per application. Certified mailing fee and photo fee can be combined in one check for multiple applications.

5. Where can I get my passport photographs taken?

The Town of Hempstead is truly a "one-stop" passport-servicing center. We are able to take the necessary photographs for your passport application for a $10 fee payable by cash, check, or money order.

6. Are there special requirements for children's passports?

Yes, a child under the age of 16 must have both parents present to sign the application. However, there are exceptions to this rule:

• Legal guardians must present Original guardianship papers to apply for the child(ren) in their custody.
• In the circumstance where only one parent is present during the application process, the non-present parent must have a DS-3053 Statement of Consent form, along with either a photocopy of their Driver's License (Front and Back) or Passport.
• Children the age of 16 or 17 must have one parent present. Both the child and the parent need picture ID. Acceptable forms of ID for children are Student ID card, Employee ID Card and Health insurance card. For parents, we accept a Driver's License or Passport.
• Applicants 18 and over do not require a parent to be present.

7. What are acceptable forms of identification?

Acceptable forms of ID are as follows: Valid NY Driver's License, Passport, original naturalization papers (recently issued).

8. How do I renew my expired passport?

The United States Passport Agency has made renewing your passport very convenient. If all of the federally issued requirements have been met, all you need to renew your ten-year passport is a completed application (DS-82 form) and your expired passport. DS-82 applications are available at Hempstead Town's Passport Office. Renewals must be mailed directly to the Passport Processing Center listed on the DS-82 application. A five-year passport requires further documentation (see "Are there special requirements for children's passports?" above). For further information, please call 877-487-2778 or visit the Travel State website.

9. What are the requirements to renew my expired passport?

Your passport is valid for a period of 10 years. You may renew your passport by providing your passport book, or passport card together with a completed DS-82 form (Application for U.S. Passport Renewal) and mail directly to the Passport Processing Center listed on the DS-82 application. DS-82 applications are available at Hempstead Town's Passport Office. If a period of up to 15 years has passed from the issue date, you will need to re-apply for a new passport. For further information, please call 877-487-2778 or visit the Travel State website.

10. What happens if my passport is lost or stolen?

If your passport has been lost or stolen, a new application must be completed along with proof of citizenship and identity, and two new photographs. Form DS-64 "Statement Regarding Lost or Stolen Passport" must also be completed and included with your passport application. All of these forms are available at the Town Clerk's office.

11. What are the fees for a passport?

We collect passport fees, which are set according to federal guidelines. Processing fees vary depending on the type of passport and age of the applicant. Accepted forms of payment include personal checks and money orders. Credit cards are not accepted. View the current passport fees online.

Please note: For each individual passport application, you must have a separate check or money order payable to the U.S. Department of State for Passport, Expedite and Overnight Return fees. Execution, Photo, Certified Mail, and Overnight Mail fees can be paid by cash, check, or money order payable to Hempstead Town Clerk. Please do not pre-fill check amounts in advance as fees may vary with individual situations.

12. I plan to travel outside the United States. How do I find out if a Travel Alert or Travel Warning has been issued for a specific country?

The public can obtain country-specific information, Travel Alerts, and Travel Warnings by visiting the U.S. Department of State website.

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Pet Microchipping

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1. What is pet microchipping?

A microchip contains a registration identification number associated with your pet. The chip, as small as a grain of rice, is implanted under your dog's or cat's skin.

2. What are the benefits of microchipping?

If your "chipped" pet gets loose and is brought to any animal shelter nationwide, it can be scanned for your dog's or cat's contact information. Subsequently, you will be notified so you can be reunited with your furry family member. Included with the microchip is a lifetime membership in the Petlink International Directory.

3. What is the cost?

All dogs and cats adopted from our shelter will be chipped free of charge before leaving the shelter. Pets that already have a loving home can participate for a $25 fee (cash or check only).

4. When can we bring our pets to the shelter to be microchipped?

Our microchipping hours are Monday through Friday, from 10 am to 11 am and from 1 pm to 4 pm, and Saturday, from 9 am to 4 pm. No appointment is necessary but we recommend that you call ahead for availability.

5. Are there any specific requirements for microchipping?

There is no minimum age to participate; your pet must be in good health.

6. How can I find out more about microchipping?

Call our Animal Shelter staff at 516-785-5220 for further details.

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Receiver of Taxes

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1. Where is the tax office located?

The Receiver of Taxes Office is located at:
200 N Franklin Street
First Floor
Hempstead, NY 11550

2. What is the tax office phone number?

The tax office phone number is 516-538-1500.

3. How do I get to the tax office?

If you live West of Hempstead:

• Hempstead Turnpike (Route 24) East, turns into Fulton Street in the Village of Hempstead. Left on N Franklin Street. Proceed 3 blocks north, gray building on right, between Bedell Street and Kellum Place.
• Southern State Parkway East (Exit 19 North - Peninsula Boulevard). Take Peninsula to N Franklin Street. Left onto N Franklin Street. Go north 4 blocks, gray building on right.

If you live East of Hempstead:

• Take Hempstead Turnpike (Route 24) West into Hempstead Village. Right on North Franklin Street. Go north 3 blocks, gray building on right.
• Southern State Parkway West (Exit 19 North - Peninsula Boulevard) Take Peninsula to N Franklin Street. Left onto N Franklin Street. Go north 4 blocks, gray building on right.

4. What taxes does your office collect?

We collect both School and General County, Town, and Special District taxes.

5. I live in the City of Long Beach. Do you collect taxes there?

Because we collect taxes for the Long Beach School District, you must notify both the Town Receiver and the City Tax Office at 516-431-1000 so that both offices can update their tax billing records. Timely notification will ensure the receipt of a School tax bill with sufficient time for payment within the 40-day grace period.

6. What is the penalty for making a late payment?

Payment(s) are due on/or before the last day of the penalty-free 40-day collection period. Payment(s) made after the due dates will be assessed a penalty which will be added in accordance with the penalty schedule located on the back of your tax payment stubs.

7. Must I notify your office if I buy a home in Long Beach?

Since you do not receive a General tax bill from the Town, you don't need to notify our offices. The City of Long Beach Tax Office bills you directly for City and County taxes.

8. What should I check before remitting payment?

Check the following before remitting a payment:

• If mailing your payment, have you included the tax payment stub(s) in the envelope? If paying in person, have you brought the entire tax bill with you, leaving the payment stub(s) attached?
• Is the check payable to Jeanine C. Driscoll Receiver of Taxes?
• Is the check signed and dated?
• Do the "numerical and written" amounts agree?
• Are your School District, Section, Block, and Lot(s) numbers written on your check?
• Did you affix postage to the envelope?

9. Why is my check payable to Jeanine C. Driscoll Receiver of Taxes?

The Receiver of Taxes is an independently elected official of the Town. As such, the law holds the Receiver of Taxes personally responsible for tax collections their office receives and for ensuring that they are properly distributed to schools, county, town, and special tax districts.

10. How can I view my tax bill online?

To view your current School or General Tax Bills online, proceed to the Receiver of Taxes Payment Center and search for your property using your parcel ID (school district, section, block, and lot numbers) or tax bill number. If you don't know your parcel ID or have an old tax bill for reference, you may look up your parcel ID by your address by visiting Nassau County's Land Records Viewer.

11. What are my payment options?

As always, you may pay your current tax bill in person and by mail. Payments may be made in person at the Receiver of Taxes Office located at:
200 N Franklin Street
Hempstead, NY 11550

The EZ-Pay Drive-Thru Payment Window is located behind the Receiver's Office, our satellite offices are located at Levittown Hall and Rock Hall Museum, and our Mobile Tax Office.

In addition, you may pay your tax bill online or by telephone using a credit card or electronic check. Payment by credit card will incur a convenience fee of 2.3% of your total tax payment. Please note that a minimum convenience fee of $1.50 applies for credit card transactions. VISA Personal Debit transactions for tax payments are a flat rate fee of $3.95 per transaction. A flat fee of $0.90 will be charged for electronic check payments. These fees are not payable to the Town of Hempstead, but rather to eGov Strategies, the company that processes the credit card and electronic check transactions. Under New York State law, the Receiver of Taxes must collect the full tax amount; therefore the credit card user must incur this fee.

12. What should I include when paying by mail?

Do not send in the entire tax bill. Enclose your check in the return envelope provided with the:

• Number 1 tax stub, if paying only the 1st half
• Number 2 tax stub, if paying only the 2nd half
• Number 1 and number 2 stubs, if paying both the 1st and 2nd halves

13. What should I bring when paying in-person?

You must bring in the entire tax bill when making payment at our office. Do not detach the tax stub(s) from your bill. Upon processing, a receipted tax bill will be returned to you.

14. Do I get a discount for paying the taxes in full?

Yes, if you pay both the first and second half school tax on/or before November 10; or the first and second half general tax on/or before February 10, you may deduct a 1% discount on the second half tax. The discounted amount to pay can be found underneath the total tax box on your bill(s).

15. When do I get my tax receipts?

• If you pay in person at our office, you will be issued an immediate receipt for your payment by the tax cashiers.
• If you mail your payment, a receipt will be issued shortly after your payment is processed and posted to the tax roll(s).
• If you make a payment at a satellite office, mobile tax office or at the EZ-Pay Drive-Thru, a temporary receipt will be issued. Your tax receipt will be mailed within seven business days.
• For escrowed mortgage accounts, the law requires the Receiver to send tax receipts directly to taxpayers who have their taxes paid by a financial institution or bank. Receipts are issued after the bank's payment is processed and posted to the tax rolls.

16. What happens if my check is returned from the bank? Do you re-deposit checks?

Checks returned by your bank for any reason will automatically cancel your tax payment and a tax receipt issued for same. If your payment is canceled after the penalty-free collection period, you will incur a penalty charge(s). Returned checks will require re-payment by cash, certified, or bank check. We do not re-deposit checks.

17. How can I avoid paying penalty?

To avoid paying penalty, your payment envelope must be postmarked on/or before the last day of the taxes' penalty-free collection period. By law, only an official U.S. Postal Service cancellation date stamp is acceptable as proof that your payment was mailed on time. A metered postmark is not acceptable by law. If making payment close to a tax deadline, we suggest that payment be sent by registered or certified mail, or have the envelope "hand" canceled with the date at your local post office.

18. I keep forgetting to pay my taxes; what can I do?

You can sign-up for the Third Party Notification Program. Any taxpayer, 65 years or older, or who is handicapped, and owns a 1, 2, or 3 family residential property, may designate a third party to receive a duplicate tax bill on their behalf. The designee is not legally responsible for making a tax payment. Please write our office at:
200 N Franklin Street
Hempstead, NY 11550

You may request an application for the Third Party Notification Request form.

19. What kind of tax exemptions are there and when do I file?

Homeowners may be eligible to receive a Senior Citizens, Veterans, Disability/Limited Income, STAR, Home Improvement and/or Volunteer Firefighter/Ambulance Personnel exemption. Applications are accepted by the Nassau County Department of Assessment year-round. The deadline for filing an exemption with the Nassau County Department of Assessment is January 2nd.

For further information or to obtain an application call 516-571-1500 or visit the Nassau County Assessor's website. New applicants for the STAR Program must register with the New York State Department of Taxation and Finance, rather than applying with the Nassau County Department of Assessment. New STAR recipients will obtain credit in the form of a check from the New York State Department of Taxation, rather than receiving a property tax exemption.

20. I'm buying a house in the Town. What should I ask the owner concerning his property taxes?

When purchasing property, you should ask the real estate agent and/or owner if the property has any tax exemption(s). As the new owner, you may not be entitled to an exemption(s), and upon title transfer, the exemption(s) will be removed by the Nassau County Department of Assessment. Accordingly, the total amount of taxes you may pay could be significantly different from the amount paid by the previous owner.

21. I'm a new homeowner. Do I have to contact the tax office?

New homeowners and taxpayers who have paid off their mortgage should contact this office as soon as possible so that we can update our tax billing records. Failure to notify the tax office timely may result in your having to pay a penalty for late tax payment. Do not assume your attorney or financial institution will notify this office.

View the New Owner/Mortgage Satisfaction Form

22. What information do I need when calling the tax office?

When you call you will be asked for your property description so that we can access your records. A property description consists of a school district, section, block, and lot(s) numbers. For taxpayers who own a condominium, a building and unit number is also required.

23. What is a property description? Where can I get my property description?

You may find your property description on your property deed, you may search for it online using Nassau County's Land Record Viewer or you may call the Nassau County Department of Assessment at 516-571-2663 for assistance. Please note that it is the homeowner's responsibility to verify that they are supplying this office with their correct property description in accordance with the Nassau County Tax map.

24. How long after second-half school and general taxes are due can I pay them at the Town Receiver's Office?

You may pay your School taxes in the Receiver's Office up to and including May 31st. The General taxes can be paid up to and including August 31st. If you do not pay your taxes by these dates, your payment must be made directly to:
Nassau County Treasurer
1 W Street
Mineola, NY 11501

You may also reach the Treasurer's office via phone at  516-571-2090.

25. Are Town and County penalties for late payments the same?

No. Nassau County has adopted a different late penalty schedule than the Town. We, therefore, suggest that you call the Nassau County Treasurer for the correct amount to remit before tendering payment. You may reach the Nassau County Treasurer's Office at 516-571-2090.

26. What are tax arrears? What should I do if tax arrears is printed on my tax bill?

If the word "arrears" is printed in the upper left-hand corner of your tax bill(s), please contact the Nassau County Treasurer immediately, as this indicates you have an unpaid tax(es) accumulating penalties at their office. You may reach the Nassau County Treasurer's Office at 516-571-2090.

27. What is AutoPay and how do I sign up for that program?

AutoPay subscribers enjoy the convenience of having their tax payments made automatically via a checking account or a credit card on file. Payments will be taken from the subscribers’ credit card or checking accounts approximately 10 days prior to each of the first and second half school and general tax payment due dates.

To enroll, visit the Receiver of Taxes Payment Center. There is no additional fee to subscribe; however, payments by credit card and e-check are subject to a convenience fee charged by eGov Strategies, the company which processes online payment transactions.

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Receiver of Taxes - STAR Program

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1. What if the state requests more information or denies my eligibility?

Current STAR exemption recipients, who do not comply with a request from the state to provide additional documentation to prove their eligibility, may risk losing their STAR benefit. Once a homeowner provides the state with the requested information, their registration will be updated and, if eligible, a STAR tax credit check will be issued by the state.

Recipients who disagree with the state's determination of their eligibility must send an explanation and supporting documentation, along with a copy of the notification, to NYSDTF by fax at 518-435-8634, or mail at:
NYS Tax Department
ORPTS STAR Resolution
Unit- 425 RDS
W A Harriman Campus
Albany, NY 12227-0801

2. How do you calculate your income for STAR?

Calculate your income for STAR by doing the following:

• IRS Form 1040: Federal Adjusted Gross Income (Line 11) minus the taxable portion of IRA distributions (Line 4b)
• NYS Form IT-201: Federal Adjusted Gross Income (Line 19) minus taxable portion of IRA distributions (Line 9)

If you were not required to file a tax return, you will need the following information for all property owners: documentation of total wages, salaries, and tips; taxable interest income and dividends; unemployment compensation; total pensions and annuities; Social Security benefits and other income.

3. How do you apply for or switch to the STAR credit?

To apply for the STAR credit or to switch from the STAR exemption to the STAR credit, please visit the STAR website or call 518-457-2036 weekdays, from 8:30 am to 4:30 pm. Once registered for the STAR credit, homeowners will not need to register again in the future, unless there has been a change in homeownership. The New York State Department of Taxation and Finance will review STAR credit registrations each year to determine whether a homeowner is eligible for the Basic or Enhanced STAR credit and will issue a check for the respective benefit.

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Registrar

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1. Who may obtain a birth certificate?

A child (must be at least 18 years of age), parents of the child, their legal representative, or a government agency may obtain a birth certificate. For more information please visit the Birth Record Application page.

2. What are the acceptable forms of identification when requesting a birth certificate?

Acceptable forms of identification when requesting a birth certificate include a valid driver's license, a valid non-driver's license, a valid passport, naturalization papers, military ID, employer's photo ID, two current utility bills, showing applicant's name and address or police report (of stolen ID).

3. Who may obtain a death certificate?

Death records may be requested by the immediate family:

• Surviving spouse (if listed on the death certificate)
• Parents of the deceased
• Child
• Siblings of the deceased

For more information please visit the Death Record Application page.

4. What are the acceptable forms of identification when requesting a death certificate?

For parents or a surviving spouse, a government-issued ID or a passport are acceptable forms of identification when requesting a death certificate. For a child or a sibling, a birth certificate or marriage license with a government-issued ID are acceptable forms of ID when requesting a death certificate.

5. What is the fee for a certified copy of a Birth or Death certificate?

There is a $10 fee per certified copy of a Birth or Death certificate.

6. May I request expedited shipping?

Yes. Expedited shipping is available with the use of a major credit card. The total fee is $33.50, which includes 1 certificate, UPS Shipping, and a VitalChek service charge.

7. What are acceptable forms of payment?

Acceptable forms of payment include cash, money order, local check (made payable to Hempstead Town Clerk), or credit card $1.55 service charge when paying in person.

8. What is the processing time for birth and death certificate applications?

Pending approval of an application for a birth or death certificate, a request will be processed and mailed within one to two business days  (regular mail)

9. Facilities under Hempstead Town's jurisdiction are?

The Registrar's Office issues and maintains birth and death certificates for unincorporated communities only. Villages have their own clerk and vital record offices. Facilities under Hempstead Town's jurisdiction are:

Birth 

• LIJ Valley Stream, formerly Franklin General Hospital and Franklin Hospital Medical Center in North Valley Stream
• * Mercy Hospital in Rockville Centre (partial records maintained by Hempstead Town)
• Mitchel Air Force Base in Uniondale
• Mount Sinai South Nassau in Oceanside, formerly South Nassau Communities Hospital
• Nassau University Medical Center in East Meadow, formerly Meadowbrook Hospital and Nassau County Medical Center

Death ( Includes locations above ) 

• Any address within the unincorporated communities in the Town of Hempstead
• Skilled nursing and rehab centers, as well as assisted living facilities within the unincorporated areas of the Town of Hempstead

*This Office maintains some records for Mercy Hospital including records prior to August 1931 and records from February 24, 1941, to October 2, 1941. All Mercy Hospital records from October 2, 1941, to the present are filed with the Village of Rockville Centre Registrar. For further information, you may contact that office at 516-678-9258 or visit the office at:
Rockville Centre Village Hall     1 College Place  Rockville Centre, New York 11570

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Sidewalk Repair

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1. How long do I have to repair my sidewalks?

Property owners have 30 days from the notice date to complete repairs privately.

2. Under what code am I required to complete this?

Maintenance of sidewalks falls under Chapter 181 of the Code of the Town of Hempstead. A copy of Part I of this section is enclosed for your review.

View Chapter 181 of the Code of the Town of Hempstead 

3. What is the enclosed sketch?

This is an estimated assessment of the work needed to be performed. However, due to other circumstances (i.e., weather, icing, trees), additional flags may be added at the time of construction. The town's inspector may revise the sketch to address changes in grade conditions.

4. If I opt to complete the work myself, how do I notify the town upon completion?

You can simply write the Sidewalk Division directly. Before commencing work, you or your contractor must obtain a Sidewalk Permit from the Highway Department. You should also send a copy of the signed contract to the Sidewalk Division. Once the work has been completed, a final inspection will be made and the file will be closed.

View Sidewalk Permit (PDF)

5. If I opt to have the Town of Hempstead complete my sidewalks, what is the procedure?

Your property will be placed on a Sidewalk Repair Resolution. Upon adoption of that resolution, the Town Clerk will notify you, via certified mail, that the resolution has been adopted and your sidewalk is slated for repair. This is simply a legal notification that permits the town to contract the project and assign your bill to the five-year payment program (if you choose this option). No follow-up with the Division of Sidewalks is necessary. When the town's contractor is assigned to your community, he will make the necessary repairs. The contractor will notify you in writing prior to commencing work.

6. When will the town contractor complete my repairs, and do they work year round?

We attempt to make all necessary repairs in a timely manner, however, due to inclement weather conditions, there are instances when the contractor is not able to work. Scheduling is not done individually, but rather on a community-by-community basis.

7. Who is the town contractor?

The Division of Highways has obtained a contractor through a formal public bidding process, provided they meet all the necessary criteria.

8. Does the town have a payment plan program?

Yes. The Sidewalk Repair Program allows for the payment of sidewalk repairs spread out over a five-year period through a special assessment on your town tax bill. After five years, the sidewalk assessment will be dropped from your tax bill.

9. How does the payment program work?

Shortly after completion of your sidewalk repair, you will receive a letter from the Division of Sidewalks detailing some helpful information on how to maintain your new concrete sidewalk. Included will be an invoice summarizing the total cost of the work that was completed. You have several options at that point:

• Pay the full amount due, directly to the Sidewalk Division by December 31st. If not, the Receiver of Taxes will bill you the following spring.
• Pay the Receiver of Taxes the full amount due, or it will automatically be placed on the five-year payment plan and be included in future tax bills. Please note, if a lending institution or an individual other than yourself pays your taxes, the bill will be forwarded to that party.

10. Can I pay the town contractor directly?

Yes. The town will no longer have any involvement, as this will now be a private matter between you and the contractor. Please notify the Division of Sidewalks, in writing, that you intend to pay the contractor directly. Once the work has been completed, an inspection will be made and provided all work has been done appropriately, the file will be closed.

11. What about my curbside trees?

Living curb trees are the responsibility of the homeowner. The repair of sidewalks almost always requires the cutting of curb tree roots. Please note, any damage to a newly replaced sidewalk that is caused by the continued growth of existing tree roots, remains the responsibility of the homeowner.

12. What about my curbing?

As it is with sidewalks, the responsibility for maintaining curbing rests with the property owner. To assist property owners with the repairs, property owners can have their curbs repaired using a payment program similar to the Sidewalk Repair Program. If you are interested, please send a letter asking for a measurement of your curb. Accordingly, we will forward a sketch and letter showing the total footage that needs replacement and the cost. Simply sign the letter showing your approval and we will make arrangements for the repairs to be made.

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Street Lighting and Traffic Control

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1. How can residents tell if a sign is a Town of Hempstead sign or not?

Residents will be able to identify Town of Hempstead Traffic Control signs with a TOH lettering located on the bottom of our signs excluding street name signs.

2. Does the Town of Hempstead install Speed Bumps or Speed Humps?

The Town of Hempstead Traffic Control Division DOES NOT install speed bumps or speed humps on any roadway including Town-maintained parking fields.

3. Does the Town of Hempstead maintain Red Light Cameras or Speed Cameras?

The Town of Hempstead Traffic Control Division DOES NOT maintain any red light cameras or speed cameras.

4. Does the Town of Hempstead Traffic Control Division issue Traffic Tickets?

The Town of Hempstead Traffic Control Division DOES NOT issue tickets. If you do receive a ticket and have a question about the ticket please contact Nassau County Traffic Court at (516)572-2323 or (516) 572-2700.

5. Does the Town of Hempstead enforce posted signs?

The Town of Hempstead Traffic Control Division DOES NOT enforce posted signs. Enforcement of posted signs such as Parking Restrictions, Speed Limits and Stop signs would be enforced by the local Police Department.  

6. How do I request an additional street light?

Requests of additional streetlights within the Town of Hempstead can be sent to the Street Lighting Division at 1580 Merrick Road, Merrick, NY 11566 to the attention of the Street Lighting Supervisor.  Requests should include name, phone number, email address, address of the residence or business, location of the utility pole, and the reason why the light is being requested.  These requests will be sent out with our inspectors to determine if the lighting is necessary to illuminate the area.  Additional lights that involve underground wire installation cannot be accepted at this time.  An inspector’s assessment and the process could take several months.   Requests will only be accepted by a resident or business owner who is requesting a light in front of their residence or business.  Requests should only be for issues dealing with public safety and welfare for the roadway between curb to curb.  Requests are not accepted for the purpose of sidewalks or personal property.  Our Street Lighting team processes requests and puts them on a waiting list. As funding becomes available, these requests are prioritized based on numerous factors.

7. Why is a Town of Hempstead crew or contractor working in my yard?

In order to repair some street lights, crews have to gain access to the utilities located on private property to set up ladders in order to make the necessary repairs needed to resolve outages.   Some repairs require the use of a contractor to run new cables down property lines or up the utility pole to reenergize the electrical circuits.  

8. What are easement rights?

An easement is a right held by an interested person to use your land in a certain way, despite not having an interest in your property.  New York does not require consideration to be given in exchange for the granting of an easement in most cases.  Utility easement rights were granted when the electrical system was designed prior to installation and are used to energize the circuits along the Town of Hempstead’s roadways.  These include property lines on the side and back of homes as well as the utility strips that are located from the curb to two feet past the sidewalk.

9. Does Street Lighting maintain lights on all roadways?

Street Lighting maintains over 50,000 lights within the Town of Hempstead.  They do not maintain lights on private property, private roads, private parking lots, parkways, or in cities or incorporated villages.  PSEG does provide lighting services at a fixed rate that will give additional lighting needed for private commercial properties.

10. What if a tree is blocking the light from the roadway?

If you find that a tree is obstructing the street light from illuminating the roadway, you can request the tree to be trimmed.  Street Lighting will only trim enough branches to allow the light to reach the roadway from curb to curb.  Tree trims work orders are put on a waiting list.

11. Can I hang an attachment to a lighting pole or utility pole?

The short answer is no.  While hanging flags or flower pot hangers is a nice look to the neighborhood, street lighting poles are not designed to handle these accessories due to the excess weight, structural design of the equipment, and wind factors.  These factors can cause damage to the pole and would risk injury or personal property damage and therefore Street Lighting does not recommend our equipment to be tampered with.  Crews are instructed to remove and place foreign items on the ground at the base of the pole to prevent any damage to the poles or person.  PSEG and Verizon also do not allow unlicensed equipment to be attached to their poles.  Street Lighting itself must ask for permission to attach our street lighting equipment to the utility poles and pay an attachment fee as well as a fixed rate for electric.  

12. Can I use electric from any of Street Lighting's equipment?

Stealing electricity is considered theft of services and will result in stiff fines and jail time.  Do not tamper with any electrical equipment you may see.  This is illegal, extremely unsafe, and could cause severe injury or even death.  If you see someone tampering with or stealing electricity, you should report it to the proper authorities.

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Swift911

Show All Answers

1. What is Swift911?

Swift911 is a computerized telephone calling system that can be used to notify you of an emergency situation such as a severe storm evacuation or a dangerous situation.

2. How does Swift911 work?

Each resident and business within an affected area in the Town of Hempstead will receive a telephone, Email and/or text message with an emergency alert. During an emergency notification, the town will attempt to contact you at each of the contacts provided.

3. Who activates the system?

Only the Town of Hempstead Department of Public Safety can activate or send an alert.

4. I have an unlisted phone number. Will I be listed in the database?

To be sure you are listed, sign up for Swift911 alerts by visiting the Swift911 Emergency Notification page. You must first register to use the Swift911 Portal by creating a user name (a valid Email address) and password. After your registration verification is confirmed, you may enter your primary telephone number as well as up to three alternate telephone numbers.

5. If I do not have internet access, how can I sign up?

Online registration via the Swift911 Portal is required. Please ask a friend or family member to assist you or use our Helpline form for further assistance.

6. How can I get a text message?

Simply provide your contact information by visiting the Swift911 Emergency Notification page. After you have registered for an account and it has been verified, you may enter your cell phone number and check the "Opt-In" box for TXT/SMS Messages.

7. I'd rather not be listed - how can I take my name off of the system?

You may modify your contact information by visiting the Swift911 Emergency Notification page. At the bottom of the Swift911 Portal, click on the type of notification you wish to unsubscribe from (Phone Calls, Emails, or Text Messages). Enter the information you wish to have removed from the database and confirm by entering it a second time. You will then receive a 4-digit confirmation code via a phone call, email, or text message. To complete the opt-out process, you will be required to enter that confirmation code on the next screen. This confirmation process is required to prevent fraudulent opt-out requests.

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Veterans Services

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1. Will my claim receive the attention it deserves? Is my representative concerned about me and my claim?

The Town of Hempstead's Veterans Benefits Counselor is a dedicated, trained professional who will assist you in processing your claim in a timely manner.

2. Which veterans are eligible to receive these benefits?

All veterans who have served in the military, including Reservists and National Guard, and their dependents are eligible for VA benefits.

3. Do I have to be a resident of the Town of Hempstead to receive this assistance?

No, any veteran or their dependents can use our service.

4. What is the goal for veterans?

Our goal is to assist veterans and their families in receiving the benefits for which they are eligible.

5. I just got out of the military and have medical conditions that are affecting me. What should I do?

Schedule an appointment with our Veterans Counselor so that we may review your case and offer appropriate referrals.

6. Where is the Veterans Benefits Counselor's office located? What are the office hours? How can I reach the counselor when I have a question or want to schedule an appointment?

Our Veterans Benefits Counselor is available to assist veterans and their dependents, weekdays from 9 am to 4:45 pm. For claim inquiries or to schedule an appointment, please call 516-812-3506.

View Veteran Services Staff Directory

7. What do I need to bring to our first meeting?

In the first meeting, please bring your DD214 certificate and yourself.

8. How much does this service cost?

These services cost nothing. The cost has already been paid for with the service that veterans have provided to our country.

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Water Department

Show All Answers

1. Need to report water coming up in the roadway or other water emergency?

Emergency water calls are answered 24 hours a day by calling 516-794-8181.

2. How do I report a leaking water meter?

Emergency water calls are answered 24 hours a day by calling 516-794-8181.

3. How can I pay my bill online?

View Online Bill Pay for the Town of Hempstead

4. Buying or selling a home? Need to schedule a final reading?

Call customer support at 516-296-7249 for further information.

5. How do I establish a new account?

Call customer support at 516-296-7249 for further information.

View Water Service Application Card (PDF)

6. How is my water rate calculated?

View how your water rate is calculated online

7. Need help paying your water bill due to COVID-19?

View COVID-19 Payment Deferral Application (PDF)

8. Disconnecting or upgrading your water service? Doing renovations to your home in excess of 50%?

View the Water Service Permit (PDF) for further information.

9. Need information on backflow devices?

You can reach our backflow customer service desk at 516-296-7248 Monday through Friday from 7:30 am to 3:30 pm.

• For backflow device installations and requirements view the Backflow Device Installations and Requirements (PDF).
• Applying for backflow prevention (new) device approval view the Approval of Backflow Prevention Devices (PDF).
• Learn more about approved backflow device testers and view Approved Backflow Device Testers (PDF).

10. How do I find out what’s in my water?

Learn what is in your water by visiting the Drinking Water Quality Reports page.

11. Where do I find more information about contaminants?

Find more information about contaminants on the Emerging Contaminant Information page.

12. Interested in a water conservation kit for your home or business?

Water conservation kits can be picked up in person at the customer service desk located at the Water Department Office.

View Water Department Staff Directory

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Website - FAQs

Show All Answers

1. How do I navigate the website?

There are two navigation bars for the website.

The top navigation bar, referred to as navbar, contains links that pertain to sections of the home page of the website. Here you can find Quick Links, Town Board, Events, Helpline, and Search. While on a mobile device these links will collapse into a hamburger menu on the top right-hand corner of your screen. Additionally, if you are on a mobile device, the search link will appear as a blue search icon to the left of the hamburger menu.

To browse the pages and content that are featured on the website visitors can use the Sitemap. The Sitemap is located at the top of the navbar on the left. Clicking this button will open up a sidebar that will list of all the pages found on the website. Currently, at launch, the ordering and organization of the content are identical to how it was on www.toh.li. You can click on any item with an arrow to expand the menu which will display the items/menus listed under that menu.

View the Staff Directory.

2. Where is the Town Calendar of Events?

View the Town of Hempstead Calendar.

3. Something on the page is broken/outdated, who can I contact?

Any issues or questions pertaining to the website can be directed to us via email.

4. How do I conduct a search?

Searching the website has been made simple, and reliable. You can access the search page by 'Search' at the top of the navbar on Desktop or on Mobile. Simply start typing in the field and hit search, results will display and update.